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1. What recurring payment will apply to my membership?
Monthly membership to our Portal is provided to you as a monthly subscription. It’s the subscription based therefore your card is charged monthly automatically to supply you continuous access to the content available at the Portal.
2. When will I be charged for my membership?
Once your test period ends your card is going to be charged for a monthly membership price unless you unsubscribe before the top of the test period . The date of the primary payment is going to be considered as your billing date. If your next billing date is scheduled for the date that doesn’t exist during a given month the payment is going to be made on the Judgment Day of that month.
3. When will you send confirmation about my payment?
We will send you the confirmation for your payment within 24 hours. You will receive confirmation with transaction details to the e-mail address you signed up with.
4. How to cancel my membership/delete my account?
It’s quite simple to cancel a membership/delete account. You may cancel your subscription and membership by submitting a Cancel Subscription form or by contacting our Support with the respective request +448000582897 (24 hours/7 days) or [email protected]. You may also cancel your subscription and membership (free and paid) by visiting the “My Account” section of the location that you simply are a member of, and following the relevant link to get rid of Your Account.
5. Will you send confirmation that my membership was cancelled?
Within a few hours, you’ll receive confirmation to the e-mail address you signed up with.
6. I didn't receive a confirmation. How do I know my subscription is cancelled?
The confirmation was sent to the e-mail address you signed up with. Please check your inbox. If you can’t find the e-mail please also check your junk/spam folder.
If you continue to find it please contact our Support +448000582897 (24 hours/7 days) or [email protected] for clarification.
7. Am I able to request a refund?
You can always request a refund. Please contact our Support +448000582897 (24 hours/7 days) or [email protected] together with your refund request. we’ll issue refunds after investigating on a case-by-case basis. we’ll take into consideration things like other complaints received or other customers comments. If an issued refund is for a recurring billing, we’ll only refund the foremost recent payment. A refund for a recurring billing will end in an instantaneous cancellation of the recurring service. A refund of fees for any nonrecurring service also will end in immediate termination of access of the service.
8. If I forgot my password. What should I do?
You may simply use the ‘Forgot my password’ button to renew your password. Click Login then ‘Forgot your password?’, enter the e-mail address you signed up with. Please check your inbox. If you can’t find the e-mail please also check your junk/spam folder.
For further help, you can contact our Support for assistance +448000582897 (24 hours/7 days) or [email protected].